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Terms and Conditions applicable to MyDoctor


www.mydoctor.lk (hereinafter called and referred to as ‘MyDoctor’ or ‘Website’ or ‘Site’) brings medical advice to your doorstep making your life easy as you never imagined before. MyDoctor provides you with information, solutions, advice & consultations via internet for all your crucial medical and surgical problems. MyDoctor shall be considered an online service providing to its Users general medical or surgical information, solutions, advice & consultation by professionally qualified and experienced medical doctors in Sri Lanka. By using the services of MyDoctor, you acknowledge and agree that your use is subject to the Terms and Conditions set out hereunder and that you are bound by the said Terms and Conditions. You further acknowledge that you are only permitted to avail of MyDoctor and its Services as expressly set out in these Terms and Conditions. Please also note that the Privacy Policy published on MyDoctor constitutes a part and parcel of this User Agreement and that you are required to read both the User Agreement and the Privacy Policy before you avail of any services of MyDoctor. Feel free to forward any queries in relation to these Terms and Conditions or any comments or complaints in relation to MyDoctor by way of email to info@mydoctor.lk.

    • Users who intend to avail of any services provided by MyDoctor are required to register with MyDoctor and are allowed to choose a User ID and a password at the time of registration.
      1. Upon registration the user is solely responsible for the User ID and password and for all actions/activities/orders/inquiries made on MyDoctor while logged in with his/her User ID.
      2. A User must keep the User ID and password secure at all times.
      3. We recognize whether a user is accessing the site and using the services by the User ID. Therefore, the user is responsible for any unauthorized access with his/her User ID and liable for any claims arising out of or in relation to such use.
      4. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement.
    1. Usage of MyDoctor is restricted to persons who have the capacity to contract under Sri Lankan law.
    2. Persons who do not have capacity to contract under the Sri Lankan Law are prohibited from using MyDoctor
    3. We retain our right to refuse to provide access/services to any such person not having the capacity to contract under Sri Lankan Law and the right to terminate the account of any such person.
    4. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement.
    1. By using MyDoctor you acknowledge and agree that you are prohibited from using MyDoctor for any of the following purposes;
    2. To disseminate any unlawful, harassing, libellous, defamatory, abusive, threatening, harmful, vulgar, obscene, pornographic, paedophilic, racially and ethnically objectionable or otherwise objectionable material;
    3. To transmit material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
    4. To gain unauthorized access to other computer / network systems;
    5. To interfere with any other person's use or enjoyment of MyDoctor;
    6. To interfere or disrupt networks or websites connected to MyDoctor;
    7. To make, transmit or store electronic copies of materials protected by copyright without the permission of the owner;
    8. To host, display, upload, modify, publish, transmit, update or share any information on MyDoctor that belong to MyDoctor or any third party and to which you do not have any right;
    9. To harm minors in any way;
    10. To infringe any patent, trademark, copyright or other proprietary rights;
    11. To violate any law for the time being in force;
    12. To deceive or mislead the addressee about the origin of any message or to communicate any information which is grossly offensive or menacing in nature;
    13. To impersonate another person;
    14. To use software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource including MyDoctor;
    15. To threaten the unity, integrity, defense, security or sovereignty of Sri Lanka, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
    16. To violate or attempt to violate the integrity or security of MyDoctor or its content;
    17. To transmit any information (including job posts, messages and hyperlinks) on or through MyDoctor that is disruptive or competitive to the provision of services by us;
    18. To intentionally submit on MyDoctor any incomplete, false or inaccurate information;
    19. To use MyDoctor to make any unsolicited communications to other users of MyDoctor;
    20. To use any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search MyDoctor;
    21. To attempt to decipher, decompile, disassemble or reverse engineer any part of MyDoctor;
    22. To copy or duplicate in any manner any of the content on MyDoctor; and
    23. To engage in framing or hot linking or deep linking any content on MyDoctor
    • We have the sole discretion to determine and restrict the services made available to a User. The Users will be notified of such restrictions. We further retain the right to prohibit the provision of any services to any User at our discretion.
    1. By using MyDoctor you acknowledge and agree that the contents of MyDoctor, are for your general information only and are subject to change without notice. The medical or surgical information/solutions/advice/consultations are given by a panel of registered and experienced medical doctors in Sri Lanka, with good intentions to help the public. The medical or surgical information/solutions/advice/consultations provided via MyDoctor only provide professional guidance and are not in any way intended to be a substitute for more elaborate professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or a Specialist regarding any further queries you may have regarding a medical or surgical condition.
    2. By using MyDoctor you further acknowledge and agree to not ignore professional medical advice or delay in seeking medical or surgical treatment because of advice given by MyDoctor or article you have read on our site. If you think you may have a medical emergency, you should take necessary steps to obtain necessary medical attention. Dependence on the medical or surgical information/solutions/advice/consultations of our site is solely at your own risk and we take no responsibility for any adverse consequences resulting from such dependence.
    3. The medical or surgical information/solutions/advice/consultations provided online, email, chat, SMS, phone call or any other mean via MyDoctor shall not be considered as diagnosis of any sickness and shall not in any way used to prescribe medicines or treatments for sickness. This service will be strictly limited to medical or surgical information/solutions/advice/consultations provided for general information of its Users by professionally qualified and experienced medical doctors in Sri Lanka. Moreover medical or surgical information/solutions/advice/consultations provided online, email, chat, SMS, phone call or any other mean via MyDoctor do not guarantee that the advice are from the specialist in that particular field.
    4. No person reading this site, or contents within it, or using the responses by this website via online, email, chat, phone call or any other mean should act or refrain from acting on the basis of any information contained in this website or on the basis of any medical or surgical information/solutions/advice/consultations provided without seeking appropriate medical or other professional advice on the particular facts and circumstances at issue.
    5. Although we have taken all care and precaution to try and provide accurate data and information, we do not represent that MyDoctor or any content, service or feature of the website will be error free, or that it will meet any particular criteria of accuracy, completeness or reliability of information, performance and/or quality. We do not give any warranty, express or implied, in relation to the operation of MyDoctor website.
    6. We do not represent that any services referred to in the materials on MyDoctor are appropriate for use or available for provision outside Sri Lanka.
    1. Initial Registration: The users who avail of the services of MyDoctor will be able to register at the Website free of any charges. Those who are registered at the Website will be given a one-off free advice and be able to keep their medical records online and view/ edit when necessary for free.
    2. However, after registration at the Website, other than the benefits and services given at the time of initial registration, all other services including Consultations, shall be provided for a fee charged by MyDoctor. If you wish to obtain the services of MyDoctor after registration (other than services specified in Clause 7.1 above) you shall be required to pay the fee prescribed by MyDoctor.
    3. Changes to any of the Charges or fees prescribed for the services of MyDoctor or any new or additional fees made introduced or made applicable for the services of MyDoctor shall be determined at the sole discretion of MyDoctor and may be subject to change from time to time at the sole discretion of the Management Team of MyDoctor and the Users shall be given adequate notice of such charges or fees or changes to such charges of fees.
    1. All materials constituting the content of MyDoctor is owned by MyDoctor and/or third party and/or licensed to MyDoctor. Such material includes, but is not limited to, the design, layout, look, appearance, information, text, trademarks, service marks, pictures, photographs, graphics, interfaces and arrangement of the content. Copying, reproduction, uploading, posting and/or using such material in any other form are strictly prohibited without written permission from MyDoctor
    2. All trademarks reproduced in MyDoctor, which are not the property of, or licensed to MyDoctor, are acknowledged on MyDoctor.
    3. Sri Lankan Intellectual Property Act No. 36 of 2003 applies to the content of MyDoctor in relation to the intellectual property rights owned by MyDoctor and all material and information displayed, transmitted or carried on MyDoctor are protected under and in terms of the provisions of Intellectual Property Act No. 36 of 2003. Any intellectual properties owned by third parties that appear in MyDoctor are protected by relevant laws applicable to such intellectual properties.
    4. Use of any material or content of MyDoctor without authorization may give rise to a claim for damages and/or criminal charges.
    5. Any links to other websites referred to in MyDoctor are provided only for your convenience and do not in any way represent that MyDoctor endorse those websites. MyDoctor takes no responsibility for the content and operation of any of those sites.
    6. Creating a link from another website to MyDoctor is prohibited without written permission from MyDoctor.
    1. We expressly disclaim all warranties or conditions, whether expressed or implied, including but not limited to implied warranties or conditions. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information and/or services of MyDoctor.
    2. By using MyDoctor you acknowledge and agree to defend, indemnify and keep indemnified MyDoctor, its employees, directors, consultants, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to MyDoctor or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws or regulations, including but not limited to infringement of intellectual property rights, default of payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity and loss of service by other subscribers. You are hereby notified that this clause shall remain intact and binding irrespective of the expiry or termination of this User Agreement.
    3. Force Majeure – MyDoctor shall not be liable in respect of any breach of these Terms and Conditions due to any cause beyond its reasonable control including but not limited to, act of god, inclement weather, act or omission of Government or telephone operators or other competent authority or other party for whom MyDoctor is not responsible.
    1. By using MyDoctor you acknowledge and agree that all communications shall be made electronically and you consent to receive communications from us electronically.
    2. We will communicate with you by email, chat, phone call, SMS or by posting notices or any other mean as deemed necessary by MyDoctor.
    3. You acknowledge and agree that all such electronic communications, electronic data messages, electronic mails, electronic agreements, notices, disclosures and/or any other communication in the electronic form that we send you or post on MyDoctor satisfy the legal requirement of being in writing and are valid and binding.
    4. By submitting your phone number at the time of making an inquiry and/or availing of any services of MyDoctor or requesting us to call you back, you consent to receive calls on that number for communication related to your inquiry/request and/or other site related communication.
    5. All inquiries, requests, reviews, comments, feedback, letters, postcards, suggestions, ideas, and other submissions posted and/or disclosed on MyDoctor or submitted to us otherwise (collectively, the "Comments") shall be and remain our property. Such posting, disclosure or submission of any Comments shall constitute an assignment to us of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. We own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.
    6. We retain the right to monitor, edit or remove any Comments posted, disclosed and/or submitted on MyDoctor.
    7. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments posted, disclosed and/or submitted by you.
    8. You are and shall remain solely responsible for the content of any Comments you post/ disclose and/or submit on or to MyDoctor and you agree to indemnify us for all claims arising out of or in relation to your Comments.
    1. You acknowledge and agree that the credit / debit card information or other financial information provided by you to MyDoctor are and shall be correct and accurate and that you shall not use credit /debit card or financial facility which is not lawfully owned / obtained by you or authorized for your use by the owner of such card or facility.
    2. We shall not be liable for any credit / debit card fraud. The liability for use of a card fraudulently shall be on you and the onus to 'prove otherwise' shall be exclusively on you.
    3. Force Majeure – MyDoctor shall not be liable in respect of any breach of these Terms and Conditions due to any cause beyond its reasonable control including but not limited to, act of god, inclement weather, act or omission of Government or telephone operators or other competent authority or other party for whom MyDoctor is not responsible.
    1. We shall have the right to refuse our services to anyone at any time at our discretion.
    2. We shall have the right, in our sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.
    3. We may elect to suspend, vary or terminate the site and the services at any time without prior notice for repair or maintenance work or in order to upgrade or update the site and the services or for any other reason whatsoever.
    4. MyDoctor may elect to terminate the Services or your access to the site forthwith on breach of any of these Terms and Conditions by you, including but not limited to, delayed or non-payment of sums due to MyDoctor or if MyDoctor ceases to offer the site and the services to its customers or for any reason whatsoever.
    • By using MyDoctor you acknowledge and agree that you are prohibited from violating or attempting to violate the security of the Website, including, but not limited to:
    1. Accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
    2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
    3. Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, 'flooding,' 'spamming', 'mail bombing' or 'crashing;
    4. Sending unsolicited email, including promotions and/or advertising of products or services; and
    5. Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.
    1. When you make an inquiry and/or avail of any services of MyDoctor you acknowledge and agree that you are obtaining medical or surgical information/solutions/advice/consultations from a Consultant put in touch with you or requested by you.
    2. The Consulting doctor solely responsible for providing you with accurate medical or surgical information/solutions/advice/consultations based on the information/ medical history/ medical reports/ etc. submitted by you.
    3. If the particular Consulting doctor decides to not to give you any medical or surgical information/solutions/advice/consultations or to direct you to physically see a Doctor you acknowledge and agree to abide by such decision.
      Medical advice

      “Speak to a Doctor” you can speak to a MBBS qualified doctor registered with the Sri Lankan Medical council.

      “Speak to a specialist” you can speak to a Specialist doctor who has specialized in the field denoted in MyDoctor website/literature field.

      Getting in touch with a Doctors either Specialist or General will depend on the doctors’ availability on the MyDoctor System.

      Response to a medical inquiry done via email/chat/sms will be attended by the available doctor on a priority basis within a period of 24 hours. This time frame may in be increased if a panel discussion is required.

      Other Services pertaining to MyDoctor
      Any other service provided by MyDoctor either via website or offline, whether mentioned in the website or not, will have its own terms and conditions, to which the user/ client has to agree before availing the same. Though mentioned or not all other services of MyDoctor will be delivered to you with, good intentions to help the public. The medical or surgical information/solutions/advice/consultations provided via MyDoctor only provide professional guidance and are not in any way intended to be a substitute for more elaborate professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or a hospital regarding any further grey areas or questions you may have regarding a medical or surgical condition.
      eDoctor Members

      Services of www.edoctor.lk website will officially cease with the launching of its new website www.mydoctor.lk on 15 th June 2016. However the two websites eDoctor and MyDoctor will function parallel to each other for a period of 1 month.

      Members of eDoctor with a valid membership card are requested to call / email us to register free on the MyDoctor website by 30 th July 2016 The Services provided via MyDoctor are more comprehensive and we request that our members take this opportunity by registering on our new website.

      Please note that details on the card pertaining to names and expiry dates will remain the same.

      Current eDoctor members who would convert to the MyDoctor website are requested to complete the conversion by 30 th July 2016 with the assistance of the MyDoctor call center staff. Those who fail to complete conversion within this time frame will be considered as terminated from the membership register and will be required to re-register as new members of MyDoctor.lk.

    1. This User Agreement is effective unless and until terminated by either you or us.
    2. Any such termination of the User Agreement shall not cancel your obligation to pay for any service already availed of from MyDoctor or affect any liability that may have arisen under this User Agreement prior to such termination.
    3. We retain the right to amend/edit/change/modify the Terms and Conditions of this User Agreement from time to time without any obligation to inform you and it is your responsibility to look through them.
    4. We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination shall be without any liability to MyDoctor.
    5. Upon any termination of the User Agreement by either you or us, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the User Agreement or otherwise.
    6. Our right to any Comments shall survive any termination of this User Agreement.
    1. Laws of Sri Lanka shall govern this User Agreement and any contractual obligation between you and us.
    2. By using MyDoctor, you acknowledge and agree that your use of MyDoctor and any dispute arising out of or in relation to your use or any contractual obligation between you and us or breach of this User Agreement, is subject to the laws of Sri Lanka and shall be resolved according to the laws of Sri Lanka by a competent court in Sri Lanka.
    • These Terms and Conditions are severable in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction such provision shall be deemed to have been deleted without affecting the remaining provisions of these Terms and Conditions.
  • For any dispute or complaint or query regarding this User Agreement or Terms and Conditions stated herein please contact
    Email: info@mydoctor.lk
    Telephone: 0710 247 000

    Our Office
    No. 62/11,
    Muhandiram E.D. Dabare Mawatha,
    Colombo 05, Sri Lanka.

    2017 © eDoctor Consultation (pvt) Ltd