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Privacy Policy


This Privacy Policy shall be considered as part and parcel of the User Agreement and shall be read in conjunction with the Terms and Conditions stated therein. The purpose of this Privacy Policy is to help you understand how MyDoctor (hereinafter called and referred to as ‘MyDoctor’ or ‘we’ or ‘us’) collect, use and protect your personal information when you visit and/or make inquiries and/or avail of services through www.mydoctor.lk. Please read the following policy to understand how your personal information will be treated as you avail of services of MyDoctor.





    The Privacy Policy applies to all users of MyDoctor.





    We are committed to respect your privacy.





    Your personal information is the information that is required from you at the time of signing up for MyDoctor, as well as the other information you choose to share. Your personal information includes but not limited to

      Information you are required to provide at the time of signing up for MyDoctor, such as your email address. Information you choose to share via social networking sites such as Facebook, LinkedIn and Google Plus.

      We may receive information about you via others.


      - Information received from or about the computer, mobile phone or other device you use to access MyDoctor, including your IP address, your location, type of sites and pages visited, etc.
      - Information received from other websites that is connected, affiliated or runs on the MyDoctor platform.
      - Information received from our advertising partners, agencies, activation partners, etc.





    Our primary purpose in collecting and storing your personal information is to provide you with a secure, smooth, efficient, and customized User experience.

    We may use your personal information to:

    - Provide our services and User support;

    - Process inquiries and/or requests and send communications/notices about your inquiries and/or requests;

    - Resolve disputes, collect fees, and troubleshoot problems;

    - Prevent potentially prohibited or illegal activities, and enforce our User Agreement;

    - Customize, measure, and improve our services and the content, layout, and operation of our website and applications;

    - Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;

    - Contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging, as authorized by our User Agreement;

    - Compare information for accuracy and verify it with third parties.





    Cookies and pixels are small pieces of data that are stored on your computer, mobile phone or other device.

    We use these to;

    - Understand your use of MyDoctor;

    - Understand your online behavior and how you use the internet, search and discover other products and services;

    - Enable more features and store information about you;

    - Monitor and understand the use of our products and services; and

    - As a means of providing security for you and other Users.







    We may share your personal information with;

    - Our employees/ affiliated consultants/ hospitals/ other healthcare clinics and institutions/ other linked websites;

    - Service providers under contract who help with our business operations such as fraud prevention, bill collection, marketing, and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit;

    - Online payment gateway provider and other financial institutions that we partner with;

    - Companies that we plan to merge with or be acquired by. Should such a merger or acquisition occur, we will require that the new entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice;

    - Law enforcement, government officials, or other third parties pursuant to a summon, court order, or other legal process or requirement applicable to us;

    - Other third parties with your consent or direction to do so.





    We use a number of reasonable mechanisms (e.g. encryption, passwords, physical security) to protect the security and integrity of your personal information against unauthorized access, use, modification and disclosure. Unfortunately, no data transmission over the Internet can be guaranteed to be completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.





    You can review and edit your personal information at any time by logging into MyDoctor and reviewing your settings and profile. You can also terminate your use. If you terminate your use, we may retain personal information about you to collect any payment owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our User Agreement, or take other actions as required or permitted by law.





    For any dispute or complaint or query regarding this Privacy Policy please contact;

    Email: [email protected]
    Telephone: 0710 247 070
    Address: No 48, 27th Lane, Colombo 03, Sri Lanka.

Our Office
No. 62/11,
Muhandiram E.D. Dabare Mawatha,
Colombo 05, Sri Lanka.

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